Service cancellation policy

1) Cancellation policy for clients

Clients have the right to cancel work under the following terms:

• If you cancel the work before or within 24 hours: if you use Indochina Bank, you will receive a full refund; if you use another bank, a service charge will be deducted according to the bank's terms.

• If you cancel the work after 24 hours, before the scheduled start time of the work, you will have to pay 50% of the agreed value of the work to the freelancer as compensation for lost time and preparation costs.

• If the cancellation happens after the freelancer has started the work, you will have to pay the full price for the work as agreed. The money in the escrow system will be transferred to the freelancer.

2) Cancellation policy for freelancers

Freelancers are responsible for following these cancellation terms:

• The freelancer or worker must notify the client at least 24 hours before the scheduled start time of the work if they cannot do the work.

• If the freelancer or worker  cancels the work suddenly within 03 hours before the work starts without clear communication, this may result in your account being temporarily suspended or in reduced opportunities to receive work in the future.

• If the freelancer or worker does not show up for the appointment without giving prior notice, the client has the right to request a full refund of points and may report the misconduct to the Seemuehub team for further action.